An issue with the website (Can't access support page!)

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Zepheera
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An issue with the website (Can't access support page!)

Post by Zepheera » Fri Sep 27, 2013 3:03 am

I've been trying for several days on multiple browsers to purchase a few of the games, but it seems that most of the website is down for me. I can only access the main page that lists the games (and the individual games themselves), the forums, and the blog. If I try to purchase a game, or click on any of the other links at the top of the page, I get a 404 error on IE, and on Mozilla, nothing happens at all.

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jack1974
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Re: An issue with the website (Can't access support page!)

Post by jack1974 » Fri Sep 27, 2013 5:46 am

Uh that's rather weird! Here everything seems to work! Where are you from? What OS are you using ? Do you have some "antivirus" installed? several users had lots of problems with those ugly/terrible piece of software, not just with my site but also with many others.

Zepheera
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Re: An issue with the website (Can't access support page!)

Post by Zepheera » Fri Sep 27, 2013 7:34 am

I'm on Windows 7, and I have Comodo installed. However I successfully purchased Always Remember Me on 9/21/13 with no issues. This problem only started for me on Tuesday this week.

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jack1974
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Re: An issue with the website (Can't access support page!)

Post by jack1974 » Fri Sep 27, 2013 7:35 am

Hmm can you email directly BMT micro guys? Since as you said my site works (only the purchase page don't) so it's something on their end. Email [email protected] they should be able to assist you better :)

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jack1974
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Re: An issue with the website (Can't access support page!)

Post by jack1974 » Fri Sep 27, 2013 7:40 am

Ah also try this, using a direct link to purchase page:
https://secure.bmtmicro.com/servlets/Or ... D=17030048
if that works, might be the redirect I do when users click purchase... which I really don't know why Comodo doesn't like! :shock:

Andron
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Re: An issue with the website (Can't access support page!)

Post by Andron » Tue Jan 07, 2014 9:26 am

Don't wanna start a new thread with the same problem, so here I go:

So I bought the game and was anxious to playing it ... but I can't download. I can't even access the site. When I try in Firefox, I just get a blank page. IE gives me Error 404.
But I already payed for the game! Did a DNS-flush, but that didn't help either ... no idea what to do, quite upset though.

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jack1974
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Re: An issue with the website (Can't access support page!)

Post by jack1974 » Tue Jan 07, 2014 9:35 am

OK I repeat it again :) The website is fine - is same server of these forums, so if they work, even the main site works.
The problem is, that some VERY SMART pirates made a crack that messes up the DNS of people's computers, redirecting my website to the local computer IP. If you're a bit expert of computers you might try to do a ping to www.winterwolves.com and see that instead of the server IP (50.28.48.225) you should see another IP.

If you email me in private I can tell you how to fix it (looked for your forum email but couldn't find any order).

Andron
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Re: An issue with the website (Can't access support page!)

Post by Andron » Tue Jan 07, 2014 9:41 am

Yeah ... sorry to bring this up again. I sent you a PM.

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